Deming – The city of Deming’s utility billing department continues to experience electronic meter reading inaccuracies caused by the meter replacement project and associated software upgrades.
Reportedly, representatives from File Construction, the meter replacement contractor, and from Neptune Technology Group are working diligently to determine why the billing problems exist and how to fix them.
In the meantime, officials said the June bills will be mailed later than usual.
Officials first became aware of inaccurate readings on utility bills last month, when they discovered that errors ranged from zero consumption readings to excessively large water usage readings.
Reportedly, some residents received May water bills totaling thousands of dollars, while others received bills with a zero balance.
Anyone with questions or concerns should contact city officials at 546-8848.
Reportedly, representatives from File Construction, the meter replacement contractor, and from Neptune Technology Group are working diligently to determine why the billing problems exist and how to fix them.
In the meantime, officials said the June bills will be mailed later than usual.
Officials first became aware of inaccurate readings on utility bills last month, when they discovered that errors ranged from zero consumption readings to excessively large water usage readings.
Reportedly, some residents received May water bills totaling thousands of dollars, while others received bills with a zero balance.
Anyone with questions or concerns should contact city officials at 546-8848.
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